In this section it is possible to consult the most frequently asked questions and the relative answers on the topics of greatest interest to users, consult the payment methods and other useful information.
In which countries can you buy online?
Today you can make your purchases all over the world.
In how many languages can you browse the site?
The languages in which you can navigate on ilgergo.com are: Italian, English and Chinese.
Are items that are not in stock restocked?
If there is no stock of a particular item, we will try to restock it as soon as possible. If this is not possible, we will not show it on the website.
Will I receive the same product I see in the photo?
Yes, except in cases of handcrafted products where the finish may be slightly different.
Can I periodically receive information to my email address on the latest news and offers from ILGERGO?
Yes. Just subscribe to the Newsletter and you will receive information on the latest news from IL GERGO.
Can I unsubscribe from the IL GERGO Newsletter?
In the Newsletter section you can easily unsubscribe. Fill in the details and choose send.
How can I recover my forgotten password?
If you have forgotten your password you can recover it in the Log-in section. You will receive an e-mail with the new password.
How can I be sure I have made the purchase correctly?
Once you have placed your order you will receive a confirmation message to your email address. If it doesn't arrive, please contact our customer service.
Can I find out the status of the order?
Yes. Just access the placed orders section of your account and you will be able to see the status of the order in real time.
Can I delete items from my order?
Yes. You can delete all the items you want from the shopping cart provided that the order has not already been placed.
Can I cancel the order?
Yes. You can cancel the order from the forwarded orders section of your account.
What should I do if I receive a defective item?
ILGERGO.IT checks each item before shipping and only sends products if they are in perfect condition. In the exceptional case that you receive a defective garment, please contact our customer service.
What should I do if I receive a wrong article?
If by mistake you receive an item that you did not request, please contact our customer service.