Need help?

In this section it is possible to consult the most frequently asked questions and the relative answers on the topics of greatest interest to users, consult the payment methods and other useful information.

Payment methods

You can make payment via the following methods:

- Credit / debit card (Visa, Mastercard, AMEX, Maestro)
- Paypal
- Apple Pay
- Google Pay
- Shop Pay
- Bank transfer
- Cash on delivery (only for shipments to Italy)

For the bank transfer, make the payment to the following coordinates:
INTESA SANPAOLO Filiale 13408 Macerata
IBAN: IT65H0306913408100000000956

    Why was my credit card declined?

    • Your credit card can be rejected for one of the following reasons:
    • The card may have expired. Verify that your credit card expiration date is valid,
    • Your card's spending limit may have been reached. Check with the bank that the limit for the amount allowed to make purchases has not been exceeded,
    • It is possible that the data entered is incorrect. Check that all the data entered in the necessary fields are correct.

    Computer fraud - Order cancellation.

    For greater security against computer fraud if the credit card used to pay for your order does not correspond to the shipping country, IL GERGO reserves the right to cancel your order automatically and without notice .
    In this case you can still make your purchase with another credit card or with another payment method.

    Can I have the receipt headed to my company?

    Yes. Just choose the company option from your personal data and enter the required tax information.

    Can I request the Tax-free service?

    No, it is not possible since the Tax Free applies only to products purchased in the shop and transported directly by the buyer.

    Is it safe to use the credit card on the website?

    Yes, the data is transmitted encrypted and encrypted with an SSL protocol. For Visa and Mastercard payments, only Ces (Secure Electronic Commerce) transactions will be accepted. After verifying that the credit card is accepted by the CES system, the system contacts the issuing bank in order to allow the buyer to make the purchase. Once the bank has confirmed the authenticity of the card, it will be debited. Otherwise the order is canceled.

    Do you have any other questions?